Mobile / App
At bd211, we take a straightforward approach to your personal data — collect only what we need, keep it secure, and give you clear ways to review or question it. Access to our platform and what this policy covers depends on your local law and eligible regions.
This policy sets out how bd211 collects, processes and retains information when you create an account, make a deposit through bKash, Nagad or Rocket, or interact with our platform. When you register, we collect the details you provide — name, contact information and payment identifiers — so your account functions correctly and transactions reach the right wallet. We do not sell your personal information to third parties. Data shared with payment processors — including bKash, Nagad and Rocket — is limited to what those rails require to complete a transfer. Your financial details flow through those channels under their own published terms, and we encourage you to review those separately. We retain account data for as long as your account is active and for a period after closure as required by applicable law in your region. You can ask us to review what we hold at any time by reaching our support team through the contact routes published on this site. Whether this policy applies to you in full depends on the laws in your region — eligibility and access conditions vary, and nothing here should be read as a guarantee of service availability.
Deposit and withdrawal data processed via bKash is shared only with that payment rail, limited to what the transfer requires. We do not store your bKash PIN or credential.
Nagad payment records are handled under Nagad's own terms. We receive only the confirmation and amount data needed to credit or debit your bd211 account wallet.
When you use Rocket, transaction identifiers are passed to that service to complete the payment. Your Rocket account credentials remain entirely within that platform.
Bank Transfer details — account number and transfer reference — are used solely to match your deposit to your bd211 account. These records are held as long as your account is active.
Not every interaction you have on bd211 falls under this policy in the same way. The four areas below draw a clear line between what we govern directly and what sits outside our control. Understanding the scope helps you know where to direct questions and who to contact when something needs attention.
Your login details, account history and wallet records are fully within scope. We control how that data is stored, who can view it and how long it is kept. Review requests go directly to our support team.
Payment data passed to bKash, Nagad, Rocket or Bank Transfer is in scope when it is in our systems. Once it leaves our platform to a payment rail, that rail's own privacy terms apply — ours do not override them.
Game content, lobby pages and promotional notices displayed on bd211 are covered by this policy. Data generated by browsing those pages — session identifiers, device type — is collected and governed here.
Links to external sites or services that appear on our platform are not covered by this policy. We have no control over how those services collect or handle your data, and we are not responsible for their practices.
You have real, actionable choices under this policy — not just a list of abstract rights. The most direct way to use them is through your signed-in account area, where you can review the details we hold and update certain fields yourself. For anything that cannot be changed through the account interface — such as requesting a full record of what we hold, flagging an inaccuracy in data we generated, or asking a question about how your information has been used — our support team is the right path. Requests sent through published support routes are treated as formal inquiries. We will acknowledge your request and work through it in a reasonable timeframe, though exact turnaround depends on the nature of the request and applicable requirements in your region. Keep your account active and your contact details current so we can reach you with any follow-up. If your region's laws grant specific data rights beyond what is described here, those rights are not limited by this policy.
Open the account area when signed in to see the profile and wallet details we hold. For a fuller picture of stored data, contact support with your account details and we will provide what we can.
Update your contact information directly in account settings. If a field cannot be changed there, raise it with support and include the correction you need — our team will verify and update it.
Questions about how a specific piece of your data is used are handled through our support contact routes. Be specific about the data point and what you would like to know — that speeds up the response.
If you believe data about you is incorrect or has been handled in a way this policy does not allow, contact us through the routes published on this site. We take these requests seriously and respond to each one.
Privacy questions and data requests go through the support routes published on bd211. Use the channel that suits you — all three paths reach the same team.
The live chat widget on bd211 connects you with our support team directly. Use it to ask a privacy question, submit a data review request or flag a concern about how your information is handled.
Send your privacy or data inquiry to the support email address listed on the Contact page of bd211. Include your account username and a clear description of what you are asking so we can respond accurately.
The Help Centre on bd211 contains published answers to common privacy and account queries. If your question is already covered there, you will find the answer faster than waiting for a support reply.
We use a combination of technical measures and clear internal rules to keep your account data where it belongs — in your account.
We use cookies to keep your session active and remember your preferences within the platform. You can manage cookie settings through your browser. Disabling cookies may affect how parts of bd211 load or function.
Access to your account is protected by the credentials you set at registration. We do not ask for your password or mobile wallet PIN through chat or email. If you receive such a request, do not respond and contact support immediately.
We keep your account data while your account is active and for a period after closure as required by law in your region. You can ask our support team what data we hold and how long specific records are retained.
When this policy changes in a material way, we will post the updated version on bd211 with a revised effective date. Continuing to use the platform after that date means you have seen the update — check this page periodically.
These are the questions we hear most often about how bd211 handles personal data. If yours is not here, reach our support team through the routes on this site.
At registration we collect the name, contact details and account credentials you provide. When you make a deposit via bKash, Nagad or Rocket, we also receive the transaction reference and amount. We collect only what is needed to run your account and process your payments.
We share payment data with the rail you choose — bKash, Nagad, Rocket or Bank Transfer — only to the extent that transfer requires. We do not sell your data. Any third-party service linked from our site operates under its own terms, not ours.
Sign in and open your account area to review the profile and wallet details shown there. For a broader picture — stored records beyond what the account interface displays — send a request to our support team through live chat or the email address on the Contact page.
Yes. Update contact details directly in account settings. For corrections to data you cannot change yourself, or to ask about deletion, contact support with your account username and the specific change you need. We will confirm what can be done under applicable law in your region.
This policy governs how bd211 handles data on this platform. Whether it applies fully to you depends on your local law and the eligible regions for this service. We recommend reviewing the eligibility and terms information on bd211 alongside this policy.
We retain records for a period after account closure as required by applicable law in your region. During that time the data is not used for marketing. After the retention period ends, we remove or anonymise it in line with our standard process. Contact support for details specific to your account.